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Post by Katiekins on Apr 12, 2007 8:20:26 GMT -1
Last week bought a return to Birmingham for £11.10 for today but my trip has been cancelled so went to the train station yesterday to refund it, queued 25 minutes and when i got there they told me i had to pay £10 TEN POUND to refund the ticket so i got £1.10 back. I said what they said admin costs!
Why does it cost £10 admin costs to refund a ticket!!
Robbing bastards!!
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Post by C@V on Apr 12, 2007 8:28:51 GMT -1
Well the paper that it is printed on cost 50p. The ink used costs 75p. The time taken by an employee to process the seat confirmation cost £4.50. Electricity used to process the confirmation cost £1. Having to unconfirm the booking cost £3.25, so a grand total of £10.
Seems fair enough to me!
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Post by Giar on Apr 12, 2007 8:30:22 GMT -1
bloody crooks!  |
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Post by Katiekins on Apr 12, 2007 8:33:52 GMT -1
Shouldnt the time taken by an employee to confirm the booking be in the original ticket cost and be in their pay packet?  Yes they are Giar  |
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Post by Giar on Apr 12, 2007 8:51:07 GMT -1
their the ones that are in the wrong for cancelling. i wouldnt sell a broken item then demand payment for somebody returning it  |
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Post by Katiekins on Apr 12, 2007 8:55:34 GMT -1
Exactly cause it causes you work taking the item back so its just the same!!
Just cause the are a Monopoly they are exploiting us, stooooooopid!!
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Post by Giar on Apr 12, 2007 8:57:17 GMT -1
write a tone of nagging letters complaining and send em all to british rail demanding your money back  |
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Post by Katiekins on Apr 12, 2007 8:58:50 GMT -1
Yea i should do
But im getting £5 from Rich cause it was his idea to cancel but still its principle!!
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Post by Giar on Apr 12, 2007 9:00:12 GMT -1
demand all £10 of him then the bloody tight git  |
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Post by Giar on Apr 12, 2007 9:01:10 GMT -1
wooooo or both and get £20 and class it as compensation for the emotional trauma you have had from the ordeal |
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Post by Katiekins on Apr 12, 2007 9:01:35 GMT -1
Lol i cant even though he was the one who decided to cancel it, its kinda my fault it all happened
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Post by Katiekins on Apr 12, 2007 9:02:09 GMT -1
wooooo or both and get £20 and class it as compensation for the emotional trauma you have had from the ordeal Haha lol, you do know he will probably read this |
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Post by Stan on Apr 12, 2007 9:03:32 GMT -1
Well the paper that it is printed on cost 50p. The ink used costs 75p. The time taken by an employee to process the seat confirmation cost £4.50. Electricity used to process the confirmation cost £1. Having to unconfirm the booking cost £3.25, so a grand total of £10. Seems fair enough to me! Gordon 'Cav' Brown! |
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Post by Fizzy Bread on Apr 12, 2007 9:03:57 GMT -1
Last week bought a return to Birmingham for £11.10 for today but my trip has been cancelled so went to the train station yesterday to refund it, queued 25 minutes and when i got there they told me i had to pay £10 TEN POUND to refund the ticket so i got £1.10 back. I said what they said admin costs! Why does it cost £10 admin costs to refund a ticket!! Robbing bastards!! You should read the small print, my dear. That applies to all ticket refunds. |
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Post by Katiekins on Apr 12, 2007 9:05:45 GMT -1
Last week bought a return to Birmingham for £11.10 for today but my trip has been cancelled so went to the train station yesterday to refund it, queued 25 minutes and when i got there they told me i had to pay £10 TEN POUND to refund the ticket so i got £1.10 back. I said what they said admin costs! Why does it cost £10 admin costs to refund a ticket!! Robbing bastards!! You should read the small print, my dear. That applies to all ticket refunds. I gathered it would but why so much? |
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Post by Katiekins on Apr 12, 2007 9:06:09 GMT -1
Well the paper that it is printed on cost 50p. The ink used costs 75p. The time taken by an employee to process the seat confirmation cost £4.50. Electricity used to process the confirmation cost £1. Having to unconfirm the booking cost £3.25, so a grand total of £10. Seems fair enough to me! Gordon 'Cav' Brown! Cav works for the government  |
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Post by Stan on Apr 12, 2007 9:07:00 GMT -1
You should read the small print, my dear. That applies to all ticket refunds. I gathered it would but why so much? Probably for the same reason that I have to pay £150 / month for council tax... all I get for that is my in emptied!  |
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Post by Fizzy Bread on Apr 12, 2007 9:08:26 GMT -1
You should read the small print, my dear. That applies to all ticket refunds. I gathered it would but why so much? I think Cav got it pretty much spot on It is all the admin costs, granted they're going to make a profit from the refund but charging people that much for a refund deters people from getting refunds. You should've tried selling it to someone at the station. |
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Post by Giar on Apr 12, 2007 9:08:51 GMT -1
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Post by Katiekins on Apr 12, 2007 9:14:16 GMT -1
I gathered it would but why so much? I think Cav got it pretty much spot on It is all the admin costs, granted they're going to make a profit from the refund but charging people that much for a refund deters people from getting refunds. You should've tried selling it to someone at the station. Yeaaa or i should have just met SDW instead like i was going to ask him to but never did lol!! |
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